Support: Teacher Support

Where do I find the Browser Check?

It's best to run the Browser Check from inside your ResultsPlus Booster class. When you log in to your class, you will see a Browser Check link on the Announcements page.

You can also run the Browser Check from this Support site. Go to the Browser Check page.

Note: Before running the Browser Check, you should review the information below. You must have administrator rights to install software on your computer. You will also need to confirm pop-up blocker and cookie settings. If you are unfamiliar with these topics, the information below will give you guidance.

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Administrator rights

Administrator rights allow you to install software on a computer. Before running the Browser Check, make sure you have full administrator rights on your machine. If you are on computer at a school, you probably do not have administrator rights and you cannot install class components from the Browser Check. In this case, you need to contact your network administrator so that person can run the Browser Check to install plug-ins and players for you.

To check for admin rights on a Windows system:

1. Right-click the Windows Start button.
2. If you see the text “Explore All Users”, you have administrator rights.

To check for admin rights on a Macintosh system:

1. From the Apple menu, choose System Preferences.
2. From the View menu, choose Accounts.
3. Under My Account you should see your computer username. If you have administrator rights, Admin appears directly below your username.

If you try to install components using the Browser Check without administrator rights, you may see a message saying that you are missing a key component. If you click the link to install the component, nothing happens.

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Managing pop-up blockers

Pop-up blockers may prevent you from installing components and from using your class. You should configure these programs to allow pop-ups from resultsplusbooster.com before running the Browser Check or trying to use any part of your class.

Commonly used pop-up blockers:

• All the supported browsers - Internet Explorer, Firefox, Chrome and Safari - include pop-up blockers.
• MSN offers the MSN Toolbar, which includes a pop-up blocker.
• Google offers a toolbar with a feature to block pop-up windows.
• Yahoo offers a toolbar with features to block pop-up windows.

How to allow pop-ups from specific locations:

Most popular pop-up blockers let you allow pop-ups from specific locations. For example, if you are using the Google toolbar pop-up blocker, you can click the Popup Blocker button on the toolbar when you are using the Browser Check. The button text will change to read “Allow site popups,” indicating that the Popup Blocker is disabled for the ResultsPlus Booster site. For specific instructions, please refer to the online help for your pop-up blocker.

Tips for managing pop-up blockers:

• Most pop-up blockers produce an audio alert when they block a pop-up window. If you have speakers installed, raise your volume so you can hear whether a pop-up has been blocked.
• Many pop-up blockers let you use the "Ctrl" key on your keyboard to allow an individual pop-up window. If you are unsure how to configure your pop-up blocker, hold down the "Ctrl" key when clicking the Install or Detect buttons in the Browser Check.
• If you have multiple pop-up blockers, you will need to configure each pop-up blocker. For example, you may have Internet Explorer 6.0 (with Service Pack 2), the Google Toolbar, and Norton Internet Security. Each has its own, independent pop-up blocker.

How to disable pop-up blockers:

If pop-ups are still blocked after you configure your pop-up software, you should temporarily disable your pop-up blockers. You can temporarily disable many pop-up blockers by clicking the program's icon in either the Windows System Tray or in the browser. You can re-enable the software when you are not using your class.

In extreme cases, you may need to uninstall a pop-up blocker completely. If the pop-up blocker is not part of your browser, you probably can remove it using the Add/Remove Programs in the Windows Control Panel.

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Configuring your browser's cookie settings

To use ResultsPlus Booster, your browser must accept cookies, which are used to keep track of who you are when you move from one web page to another.

To enable cookies for Internet Explorer:

1. From the Internet Explorer Tools menu, select Internet Options.
2. In the Internet Options window, click the Privacy tab.
3. Set the privacy level slider to Medium High.
4. Click OK to save your settings.

To enable cookies for Firefox:

1. From the Firefox menu, choose Tools> Options (PC) or Firefox> Preferences (Mac).
2. In the Options window, click the Privacy tab.
3. In the Cookies section of the window, make sure “Accept cookies from sites” is checked.
4. From the “Keep until” dropdown list, choose either they expire or I close Firefox.
5. Click OK to save your settings.

To enable cookies for Chrome:

1. Click the spanner icon on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. In the "Privacy" section, click on the Content settings button.
5. In the "Cookies" section, choose either "Allow local data to be set (recommended)" or "Allow local data to be set for the current session only".
6. Click OK to save your settings.

To enable cookies for Safari:

1. From the Safari menu, choose Safari> Preferences.
2. On the Advanced window, click the Security lock icon.
3. Under Accept Cookies, make sure Only from sites you navigate to is selected.
4. Dismiss the Advanced window.

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Changing your QuickTime settings if videos won’t play

If you are having trouble playing the videos in your ResultsPlus Booster class, you may need to adjust your QuickTime settings. Click the links below for instructions:

• Settings for QuickTime 7 (recommended for ResultsPlus Booster users)
• Settings for QuickTime 6

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Tips for Windows XP Service Pack 2 users

If you are using the Browser Check on a system running Windows XP Service Pack 2, you may see a yellow/beige information bar located just below the title bar. Click this information bar and accept the installation of the required component. If you do not, the component required for your class cannot be installed.

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